The modern AI help desk built for small support teams
Shared inbox, AI agent and knowledge base in one place. Quick to set up, and priced per user as your team grows.
Handoff summary
Kora AI passes the chat to a person when your docs do not cover the question.
All tickets
Knowledge base
Published articles your customers and Kora AI can read.
Kora AI, the agent that answers from your docs
Answer routine questions from your own knowledge base, then hand off to a teammate with a clear summary of the chat.
Answered first,
handed off with care
Kora AI answers what your docs cover and passes the rest to your team with a summary, so nobody starts from zero.
Never miss a
reply target
Set reply and resolution times per priority. Tickets near the limit rise to the top.
Suggested replyBegin every answer
with a draft
Kora AI drafts from your articles and past replies. You check it and send.
Handoff rulesWrite the steps,
Kora AI follows
Describe how your team handles a case. Kora AI follows it and hands off on time.
Every channel in one shared inbox
Email, live chat and WhatsApp, all threaded into one queue.
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It should reach your card in 3 to 5 days.10:24 AM
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See how channels work
Reuse your best answers
Type a slash, pick a saved reply, edit it and send.
TicketsTrack every ticket to done
Status, priority and an owner on every conversation, so nothing slips.
Internal notesTalk it over in private notes
Leave notes and mention teammates inside the thread. Customers never see any of it, ever.
A clean handoff from AI to your team
When Kora AI cannot answer, it passes the chat to a person with a short summary, the customer details and the next step.
Summary first
Your teammate sees the question, what the AI tried and what the customer still needs. No scrolling back.
Right person, right queue
Route each chat by topic or channel to the right team, with a priority and a reply target already set for them.
The best ticket is the one nobody needed to open.
Publish clear answers in a public knowledge base. Match it to your brand and let your customers find what they need on their own, at any hour of the day.
Explore the knowledge base
Built for how small teams work
Pick a team type and see how Kora Reply handles a real conversation, from the first message to resolved.
Answer “where is my order?” before it turns into a ticket
Handle order questions, returns and refunds from chat, email and WhatsApp in one queue your whole team can see.
- Kora AI answers shipping questions from your docs
- Saved replies for returns and exchanges
- Refund questions always go to a person
Turn “how do I…?” into a link to the right article
Keep onboarding questions, bug reports and billing requests apart, with clear owners.
- Kora AI answers setup questions from your docs
- Labels for bugs, billing and feature requests
- Reply targets for every priority
Keep every client request in one tidy queue
Sort requests by client, assign an owner and keep internal notes away from the client.
- Assign each request to a teammate
- Internal notes the client never sees
- Priorities that match each retainer
Answer booking questions while you are on the job
Let the AI cover opening hours, prices and directions, and get the rest on WhatsApp.
- WhatsApp and live chat in one inbox
- Saved replies for booking and rescheduling
- Handoff to the owner for anything unusual
Get started with
your whole team
Invite everyone who answers customers from day one. Your conversations, contacts and articles stay yours, and you can export them whenever you want.
- Priced per user
- USD
- Channel types
- 3
- Your data, anytime
- Export
- Shared inbox
- SLA targets
- Knowledge base